TERMS & CONDITIONS OF SERVICE USE

These Terms and Conditions govern the use of relocation consulting services provided by Relocation Consulting OÜ via its official online platform https://www.totamtotut.com — a multifunctional website that serves both as an informational resource and a commercial interface. The website provides expert content (articles, publications, updates on immigration topics) and enables users to browse, select, and directly purchase relocation services, including making secure online payments. This also includes the use of communication tools such as email and online forms for interacting with the Provider.

1. Services: The Provider delivers consulting services in the field of residence permit applications for various European Union countries. This includes analysis of immigration options, guidance on document preparation, and full support throughout the application process.

Additionally, the Provider assists with rental housing search and, where applicable, support in identifying options for future real estate purchase.

The services are provided through the website, which also functions as a commercial platform allowing users to:

  • Access expert materials and educational content;

  • Register and manage a personal account;

  • Submit service requests and client details;

  • Complete secure online payments or receive payment instructions for invoice-based transactions.

The Provider may also facilitate referrals to trusted third-party service providers, such as real estate agents or tax advisors, but assumes no responsibility for services delivered by these external parties.

1. Eligibility: Users must be at least 18 years old and legally competent to enter into binding agreements. The Provider does not offer services to minors (under 18) under any circumstances.

The Provider strictly does not provide services to individuals or entities listed on international sanctions lists, including but not limited to those imposed by the European Union, the United States, or the United Kingdom. The Provider reserves the right to refuse or terminate services without refund if the Client or any associated party is found to be subject to such sanctions.

In addition, services are not available to individuals who have previously violated the Provider’s Terms or engaged in abusive behavior toward staff or consultants.

2. Payment & Refunds: Payments are due according to the signed agreement. Full prepayment or installment options may apply. Specific payment conditions, including amounts, deadlines, and payment methods, are determined individually in each case and specified in the signed service agreement between the Client and the Provider.

Refunds are only available in the event of a second rejection of the residence permit application, after an appeal, and subject to the terms outlined in the signed agreement.

The Client acknowledges and agrees that the execution of services may begin before the end of the 14-day withdrawal period, provided they have given express consent. By doing so, they waive the right to withdraw once the service has been fully delivered.

In all refund cases, administrative fees already incurred (including document translation or notarization costs) are non-refundable unless otherwise stated.

3. Data Protection: The Provider is fully committed to safeguarding the privacy and security of its Clients' personal data. All personal data is collected, stored, and processed in strict accordance with the General Data Protection Regulation (GDPR), Regulation (EU) 2016/679.

The Provider collects and processes only the data that is necessary for the execution of services, including:

  • Full name

  • Email address

  • Phone number

  • Residential address

  • Identification document details (passport or ID)

  • Other relevant information required for service delivery and legal compliance

Personal data is processed for the purposes of:

  • Providing consulting services as defined in the service agreement

  • Communicating with the Client

  • Preparing and submitting documentation to relevant authorities

  • Performing internal administrative and accounting procedures

The Provider implements appropriate technical and organizational measures to ensure a high level of data security, including encryption, access restrictions, internal confidentiality agreements, and secure storage systems.

Client data is only accessed by authorized personnel or trusted third-party processors bound by strict confidentiality obligations. Clients have the right to request information about their stored data, make corrections, request erasure where legally applicable, or withdraw consent at any time.

For full details on data processing, including international transfers and retention periods, please refer to our Privacy & Data Processing Policy.

All data is processed in compliance with GDPR. Details are available in the separate Privacy & Data Processing Policy. The Provider complies with GDPR and only processes data necessary for service delivery. Full details are outlined in the privacy and data processing policy.

By accepting these Terms, the Client confirms they have reviewed the Provider’s Privacy & Data Processing Policy.

1. Intellectual Property: All materials, content, and resources published or made available through the Provider's website and associated services—including but not limited to written texts, articles, guides, templates, visual elements, logos, service descriptions, digital documents, and website design—are the exclusive intellectual property of the Provider or its licensors.

These materials are protected under applicable copyright, trademark, and intellectual property laws. Users may not copy, modify, reproduce, republish, upload, transmit, sell, or distribute any part of the content in any form without the express prior written permission of the Provider.

Use of the content is permitted solely for personal, non-commercial purposes related to the Client’s engagement with the Provider’s services. Any unauthorized use, reproduction, or distribution will be treated as a breach of these Terms and may result in legal action.

The Provider reserves all rights not expressly granted under these Terms.

  • Limitation of Liability: The Provider offers consulting services based on current publicly available information and best practices in the field of relocation support. While the Provider strives to ensure accuracy and reliability, the Client acknowledges and agrees to the following limitations of liability:

  • The Provider shall not be held liable for changes in legislation, immigration policies, or procedures of any country, including but not limited to changes in eligibility criteria, document requirements, timelines, or application fees.

  • The Provider is not responsible for delays, losses, or negative outcomes caused by third-party entities such as immigration authorities, embassies, courier services, or local agents.

  • The Provider does not guarantee the approval of any residence permit application. The final decision rests solely with the competent immigration authorities.

  • The Provider shall not be liable for consequences resulting from inaccurate, incomplete, outdated, or falsified information provided by the Client or their dependent persons.

  • Any recommendations, forecasts, or strategic advice provided by the Provider do not constitute legal representation and are to be interpreted as advisory opinions.

  • The Client is solely responsible for the timely provision of accurate and complete documentation, compliance with deadlines, and adherence to guidelines provided by the Provider.

  • The Provider shall not be held liable for indirect, incidental, special, or consequential damages, including but not limited to lost profits, loss of opportunity, or reputational harm.

  • The total cumulative liability of the Provider for any claim under these Terms or the related agreement shall not exceed the total amount paid by the Client for the specific service giving rise to the claim.

This limitation of liability shall apply to the maximum extent permitted by applicable law and survives the termination of the agreement.

1. Applicable Law & Jurisdiction: These Terms shall be governed by the laws of the Republic of Estonia.

The Parties agree to make every effort to resolve any disputes, disagreements, or claims arising out of or relating to the use of the services or these Terms through mutual consultations and negotiations in good faith. Resort to judicial proceedings shall be considered only as a last resort, after all reasonable attempts to settle the matter amicably have been exhausted.

If a dispute cannot be resolved amicably, it shall be submitted to the exclusive jurisdiction of Harju County Court in Tallinn, Estonia.

2. Contact Information: For inquiries, contact us at: hello@totamtotut.com.

For GDPR-related inquiries or data access requests, please write at: hello@totamtotut.com.

3. Right of Withdrawal: If the Client is a consumer residing in the European Union, they have the right to withdraw from the agreement within 14 calendar days of entering into it, without giving any reason, as per Directive 2011/83/EU.

To exercise this right, the Client must inform the Provider in writing via email. If the Client requested that services begin during the withdrawal period, they may be required to pay for the portion of services already provided.

The right of withdrawal does not apply after the service has been fully performed with the Client’s prior express consent.

By using our services, the Client agrees to these Terms and Conditions in full.